Outage tweetin’

The ways of twitter are inscrutable… Every day new uses or new ways of extracting relevant info are invented. It’s more a kind of a “growing multi-limb mutant” than a bird.

An application I find quite interesting is using it for outage management. A DMS (Distribution Management System) monitoring user’s smart meters with outage monitoring can cost hundreds of thousands of euros for a distribution utility. The monitoring of medium voltage switchgear in a scada to locate disconnected transformer is also a costly investment.

A quick and cost-effective application using twitter can represent geografically the tweets complaining on #outage or #blackout.

Blackout tweet

This tweet-map on top of the grid diagram of the utility helps locate and isolate the faults and help fast restoration, and the implementation cost is very limited. Additionally, responding to the affected customers via twitter with real time info and restoring updates enhances even more the customer service, so the return on quality is potentially huge.

It’s a smart grid application brought directly by web 2.0 to grid 2.0.

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